Frequently asked questions and insights about our properties
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Stripe, and bank transfers. In some cases, cash payments may be accepted by prior agreement. All payments are secure.
Are there any extra fees to pay?
Will I be charged at the time of booking?
Charges at the time of booking depend on the property’s policy. Some require full or partial prepayment to confirm the reservation, while others allow payment upon arrival. All details are clearly communicated during the booking process.
Is a security deposit required?
Some properties require a security deposit, which is held in case of damages and refunded at the end of the stay if no issues arise. The amount and conditions are communicated in advance.
Does the daily rate include taxes?
Yes, the daily rate includes mandatory taxes. Any additional costs are communicated separately only if applicable.
How much are the cleaning fees?
Cleaning fees apply only if specified by the property, and the amount is clearly communicated before booking.
What are the cancellation policies?
Cancellation policies vary by property and are always communicated before booking. They may include free cancellation or penalties depending on the timing.
Can I modify or update an existing booking?
Yes, modifications are possible depending on the property’s policy. Any associated costs are communicated before the change is made.
What are the benefits of booking directly instead of through Booking or Airbnb?
Booking directly gives you better rates, more flexibility, personalised services, and direct communication with us.
What are the check-in and check-out times?
Check-in is available from 3:00 PM / 4:00 PM. Check-out must be completed by 10:00 AM.
Do you have a digital check-in system?
Yes, we provide a digital check-in link via Kross.
What should I do when I leave the apartment?
Please close all doors and windows, collect the rubbish, and leave the keys in the agreed location.
What happens if something is not working during my stay?
Contact us immediately and we will resolve the issue as quickly as possible.
Is there an assistance service or a number to call in case of need?
Yes, you can contact us at any time during your stay.
How can I contact you via WhatsApp or chat during my stay?
You can contact us via WhatsApp or through the contact details found on our website.
Are the apartments equipped with bed linen and towels?
Yes, all apartments are provided with bed linen and towels.
Is cleaning included during the stay?
Cleaning during the stay is included for stays longer than 6 days. For shorter stays, an extra cleaning service can be requested.
Can I request an extra cleaning service?
Yes, extra cleaning can be requested. Any associated costs are communicated in advance.
What appliances will I find in the apartment?
Apartments are equipped with the main appliances for a comfortable stay, including a hairdryer and kettle. Some properties also have a pod coffee machine or an American coffee maker. We recommend checking the details on each property’s individual listing.
Are cleaning products available?
Yes, basic cleaning products are available.
Will I find basic cooking ingredients in the kitchen?
Usually oil, salt, sugar, and coffee are available.
Is the tap water drinkable?
Yes, the tap water is drinkable.
Do the apartments have air conditioning and heating?
Yes, where provided, to ensure comfort throughout the year.
Is smoking allowed in the apartment or outdoor spaces?
Smoking is not allowed inside the apartments. It may be permitted in outdoor spaces where available.
Do you provide cots or high chairs for young children?
Yes, cots and high chairs are available upon request.
Is it possible to add an extra single bed in the rooms?
Yes, an extra single bed can be added upon request.
How can I make a booking for a group with multiple rooms?
For group bookings, please contact us via email, WhatsApp, or directly through our website.
Is parking available?
Parking availability depends on the property. All options are communicated before booking.
Do you offer a shuttle service to or from the station or airport?
Yes, it is possible to book a private transfer at an additional cost, tailored to your needs.
How can I reach the property by public transport?
You can reach the property by taking a train to Naples or Salerno.
From both cities, direct buses run towards the Amalfi Coast, direction Amalfi, offering a simple and scenic journey to your destination.
Is it possible to rent bicycles or scooters nearby?
Yes, bicycles and scooters can be rented through us.
Do you organise transfers?
Yes, we organise transfers upon request.
Do you offer breakfast or partnerships with nearby restaurants?
Some properties include breakfast, while in others it is available upon request or nearby.
We also collaborate with selected local restaurants, chosen for their quality and location. We will be happy to recommend the best options based on your preferences.
Do you have products for guests with coeliac disease or specific dietary needs?
We do not currently offer products for specific dietary needs, but we can recommend suitable local shops and restaurants.
Do you offer local experiences or activities such as tours, tastings, or excursions?
Yes, we can organise a variety of local experiences, including tours, excursions, and tastings, to make your stay even more memorable.
What sustainable practices do you adopt?
We are committed to responsible and sustainable management wherever possible.
What languages do you speak?
We speak Italian, English, and Spanish.
THE PEOPLE BEHIND MARAVISTA
Each home boasts its own unique view and character.
The dedicated local team is the same for all.
Giovanna and her team live on the Amalfi Coast and provide discreet, personalized support from your initial inquiry through to your departure.
We help you find the perfect accommodation tailored to your needs. Unlike remote booking services, we are available year-round to assist you every step of the way.
